Paw Logic Official sells digital products — downloadable guides, printable kits, and workbooks. Because these are delivered instantly as digital files, our refund policy is a little different from a physical store, and we want it to be clear and fair.
If something isn’t right, we’re here to help. Please read the policy below, and reach out any time at hello@pawlogicofficial.com.
All Paw Logic Official products are digital downloads. Once a file has been delivered or downloaded, it can’t be “returned” the way a physical item can. Because of this, we generally do not offer refunds once a product has been downloaded — but we always want you to be happy with your purchase, so please read on.
We’re happy to issue a refund in these situations:
If any of these apply, contact us within 14 days of purchase at hello@pawlogicofficial.com with your order details, and we’ll make it right.
Because our products are digital and delivered instantly, we usually can’t offer a refund when:
This is standard for digital products and protects against files being downloaded and then refunded.
If you bought a product but didn’t receive your download link, or the file won’t open, please don’t worry — this is almost always quick to fix. Email hello@pawlogicofficial.com with your order details and we’ll resend your file or sort out the issue right away.
To request a refund, email us at hello@pawlogicofficial.com with:
We aim to respond within 2-3 business days. If your refund is approved, it will be processed back to your original payment method, which may take a few days to appear depending on your bank or card provider.
If you’re unsure about anything before buying, we’d genuinely rather answer your questions first than have you buy the wrong thing. Reach out any time at hello@pawlogicofficial.com — we’re happy to help.